Return and Refund Policy

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Thelaxengrax ("we," "our," or "us") is committed to customer satisfaction. This Return and Refund Policy outlines our policies regarding service cancellations, refunds, and returns for our lawn and garden maintenance services.

Service Cancellation

You may cancel your lawn care service agreement at any time by providing us with written notice or contacting us directly. Cancellation requests should be made at least 48 hours before your next scheduled service to avoid charges for that service period.

Refund Eligibility

Refunds may be available in the following circumstances:

• Prepaid Services: If you have prepaid for services that have not yet been performed, you may be eligible for a prorated refund.
• Service Issues: If we fail to perform services as agreed and cannot resolve the issue to your satisfaction, a refund or credit may be provided.
• Cancellation Within Trial Period: If you cancel within the first service period and are not satisfied, you may be eligible for a full or partial refund.

Non-Refundable Services

The following services are generally non-refundable once performed:

• Completed lawn mowing services
• Fertilization treatments that have been applied
• Weed control applications
• Aeration services that have been completed
• One-time consultation fees

Refund Process

To request a refund:

1. Contact us within 7 days of the service issue or cancellation
2. Provide details about the reason for the refund request
3. Allow us 5-7 business days to review your request
4. If approved, refunds will be processed to the original payment method within 10-14 business days

Service Guarantees

We stand behind our work and will make reasonable efforts to address service concerns:

• If you are not satisfied with a service, contact us within 48 hours
• We will work with you to resolve the issue, which may include re-performing the service at no additional charge
• If we cannot resolve the issue to your satisfaction, we will discuss refund or credit options

Weather-Related Cancellations

Services may be rescheduled due to inclement weather. In such cases:

• No charges will apply for weather-related cancellations
• Services will be rescheduled at the next available opportunity
• Prepaid services will be credited to your account

Partial Refunds

In some cases, partial refunds may be provided for:

• Services partially completed due to circumstances beyond our control
• Early cancellation of long-term service agreements
• Adjustments for services not performed as scheduled

Dispute Resolution

If you have a dispute regarding charges or services:

• Contact us immediately to discuss the issue
• We will review your account and service history
• We are committed to finding a fair resolution
• If we cannot resolve the dispute, you may have rights under applicable consumer protection laws

Contact for Refunds

To request a refund or discuss service issues, please contact us:

Thelaxengrax
250 N Union St back office
Pennville, IN 47369, United States
Phone: +17653033637
Email: info@thelaxengrax.world

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

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